Passenger Assistance

We understand that many of our passengers may need help getting through Shannon Airport or some assistance while here. If you or someone you are travelling with has a disability, reduced mobility, intellectual disability, autism, is a member of the older community or a condition that needs some extra care and attention, we can help.

This includes skipping queues, bringing you direct to your gate, helping you board at the right time – whatever it is, we’re here for you. For each of these areas, you’ll find useful information below…

Note: Our website is designed with WCAG 2.0 AA compatibility. This gives all users the best experience online, regardless of limitations or disabilities.